Christopher Pollitt

Editorial: public service quality — between everything and nothing?
International Review of Administrative Sciences 2009 75: 379-382. [PDF] [References] [Request Permission]  

Tony Bovaird and Elke Löffler

More quality through competitive quality awards? An impact assessment framework
International Review of Administrative Sciences 2009 75: 383-401. [Abstract] [PDF] [References] [Request Permission]  

Marc Holzer, Etienne Charbonneau, and Younhee Kim

Mapping the terrain of public service quality improvement: twenty-five years of trends and practices in the United States
International Review of Administrative Sciences 2009 75: 403-418. [Abstract] [PDF] [References] [Request Permission]  

Pan Suk Kim

Quality as a reflection of innovation? Quality management in the Korean government
International Review of Administrative Sciences 2009 75: 419-435. [Abstract] [PDF] [References] [Request Permission]  

Zoe Radnor

Understanding the relationship between a national award scheme and performance
International Review of Administrative Sciences 2009 75: 437-457. [Abstract] [PDF] [References] [Request Permission]  

Michael W. Bauer

Impact of administrative reform of the European Commission: results from a survey of heads of unit in policy-making directorates
International Review of Administrative Sciences 2009 75: 459-472. [Abstract] [PDF] [References] [Request Permission]  

Frank Hendriks

Contextualizing the Dutch drop in political trust: connecting underlying factors
International Review of Administrative Sciences 2009 75: 473-491. [Abstract] [PDF] [References] [Request Permission]  

Sandra Groeneveld

Careers in the Dutch civil service: a gender perspective
International Review of Administrative Sciences 2009 75: 493-507. [Abstract] [PDF] [References] [Request Permission]  

Jan-Hinrik Meyer-Sahling

Varieties of legacies: a critical review of legacy explanations of public administration reform in East Central Europe
International Review of Administrative Sciences 2009 75: 509-528. [Abstract] [PDF] [References] [Request Permission]  

Maja Klun and Renata Slabe-Erker

Business views of the quality of tax, environment and employment regulation and institutions: the Slovenian case
International Review of Administrative Sciences 2009 75: 529-548. [Abstract] [PDF] [References] [Request Permission]  

Rolet Loretan

Chronicle of the Institute — IIAS, its sections and members
International Review of Administrative Sciences 2009 75: 549-550. [PDF] [Request Permission]  

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