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International Review of Administrative Sciences
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Accessing e-government: challenges for citizens and organizations

Anni Dugdale

School of Business and Government, National Institute for Governance at the University of Canberra, Australia

Anne Daly

E-government Group, University of Canberra. Australia

Franco Papandrea

E-government Group, University of Canberra. Australia

Maria Maley

E-government Group, University of Canberra. Australia

The Internet is becoming more integral to governments and their modes of doing business and delivering services. This is creating a new imperative to address the digital divide. In Australia, as shown in this article, citizens who are the biggest users of government services are the least likely to be connected to the internet. What can be done to connect the unconnected? The article explores what has been learned from some of the Australian initiatives for connecting the unconnected to online government services. It concludes that greater attention to community-based human capital development is needed. It gives examples of factors needed for success in building socially marginalized communities’ interest, enthusiasm and capacity to interact and communicate via online technologies, thereby contributing to how successful e-government can be in delivering gains in efficiency and improved services.

International Review of Administrative Sciences, Vol. 71, No. 1, 109-118 (2005)
DOI: 10.1177/0020852305051687
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