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Citizens’ Safety, Business Trust and Greek Police

Panteion University of Social and Political Sciences, Athens, Greece

This article examines the possibilities for the Greek police to use performance measurement. The article first presents the context from which the monopoly of the state police began to be questioned. It briefly describes the development and essential trends in this type of evaluation for police forces in Great Britain, the initiator of quality reforms in the public sector in Europe and where considerable experience has been accrued. In the second part, the concepts of security and trust are explored and used as the theoretical background for a small-scale empirical study. It examines whether testing the effectiveness of policing can help in developing the necessary sense of security and trust required by small businesses to expand their enterprises. Furthermore, it examines whether such knowledge could motivate security companies to offer a more economic service to a larger number of households and private enterprises by cooperating with the state police and if such measurement would prove useful for them and their customers. Finally, some conclusions are formulated in reference to safety, police culture and organization, as well as to the quality of reform in Greece.

International Review of Administrative Sciences, Vol. 70, No. 1, 89-110 (2004)
DOI: 10.1177/0020852304041233


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