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International Review of Administrative Sciences
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Performance Measurement and Improvement: an Assessment of the State of the Art

Marc Holzer

Rutgers University

Kaifeng Yang

Florida State University

This article attempts to show the frontier of government performance measurement. First, it introduces the sophisticated and effective strategies that public agencies have utilized for performance measurement within a comprehensive approach to productivity improvement. Multiple measures have been developed to improve a variety of management functions such as goal-setting and resource allocation. The article then outlines the cutting edge of performance measurement. Based on a number of case studies throughout the United States, this article discusses the state of the art in three performance areas: citizen-driven government performance, use of citizen surveys and performance reporting. Finally, the article concludes that the essential question in the future is how government can move to full adoption and implementation of citizen-driven, data-driven decision-making.

International Review of Administrative Sciences, Vol. 70, No. 1, 15-31 (2004)
DOI: 10.1177/0020852304041228
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