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Intent, Risks and Capability: Some Considerations on Rethinking Organizational Capability

State Services Commission, Wellington, New Zealand

The notion of capability—including that of organizational capability—has been studied extensively in the literature. The standard treatment on this subject matter has tended to focus on building the capacity of its human resources since its impact on the ability of the organization to fulfil its mandates has been well recognized. In looking at the broader concept of organizational capability, however, consideration must be given to the assertion that an organization does not work in a vacuum and that its external environment plays a key role in shaping the manner in which it works. Since the environment tends to be complex and turbulent, the introduction of uncertainty and risks in the analysis makes the notion of organizational capability murkier. This article argues that one way of dealing with this constraint is to look at capability as being derived from its sequential relationship with results and strategy, and which affords governments a more holistic picture. It also argues that by preparing organizational statements of intent (sois), public organizations are better able to understand their environments as well as convey purposeful action to Parliaments. Empirical evidence from application of sois in public agencies shows that they are useful tools for governments to consider applying seriously.

International Review of Administrative Sciences, Vol. 69, No. 3, 401-418 (2003)
DOI: 10.1177/0020852303693007


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